FAQ’S

Absolutely! Because our vans only seat 7 people total, they can go lots of places larger tour vans cannot access, including Lombard St & Alamo Square (Painted Ladies)!

In our opinion, Fisherman’s Wharf is best experienced on foot so you can fully take in all the little shops, street vendors and charm this area has to offer. A quick drive through wouldn’t do it justice.

Unfortunately not. Because GG Park has so much to offer, guests might consider a whole day here to take in all its magic.

For our wine country tour, yes there is a designated lunch stop.  For our SF City Tour, no we do not.  

For our wine tours, we pick up from hotels within the Fishermans Wharf and Union Square areas.  And for private charter tours, we can pick up from SF based hotels. In order to make sure that our tours run efficiently and on time, we have found that our two convenient pick up and drop off locations work best for everyone.[

Yes. You can find parking information here.

Yes! We have multiple stops where you can get out and take photos.

We do not provide infant car seats, but we do have a booster seat for older kids.

We are a family business and we welcome all families aboard. With that said, please be considerate of the other guests when travelling with young children. In such an intimate setting, it is important that everyone is well behaved so that all of the guests can enjoy their experience.

If the day and times are available, you can pay for a private tour directly through our website.

We offer a 100% refund if you cancel at least 7 days or more in advance and a 50% refund for tours that are cancelled between 3 and 6 days of your scheduled tour. All tours cancelled within 72 hours of scheduled departure are non-refundable. We also offer rescheduling options for a future tour date without penalty.[

Yes, our site offers SSL security on all purchases.

Our tours fill up fast, especially during spring and summer, so we recommend booking in advance.

Unfortunately not. However, a small backpack or handbag is ok as long as it will fit on your lap or under your legs.

Because the weather can drastically change depending on our location, it is usually good to have a warmer layer or windbreaker if needed. We provide bottled water for both of our SF City Tours, however you are more than welcome to pack your own lunch or snacks for the ride. A camera or phone is highly recommended, and Pearl is equipped with USB charging stations in case your battery starts running low. Please bring your own USB cable to ensure proper charging.[

For City Tours, we depart from Fisherman’s Wharf area(1300 Columbus Ave) at 8:30am, 10:45a.m, 1:30p.m, and at Union Square area (427 Post Street) at 8:45a.m, 11:00a.m, 1:45p.m.  Please arrive 10mins early.

For Wine Tours, we depart from Fisherman’s Wharf area (1300 Columbus Ave) at 9:15a.m. and from Union Square area (427 Post St.) at 9a.m.  Hotel Pickups within Union Square are generally around 8:45a.m. and Hotel Pickups within Fishermans Wharf are generally between 9-9:15a.m.  Your guide will reach out to confirm Hotel pickup time.

For Private Tours, we offer hotel pick ups and custom itineraries.  Please contact us for more information. 415 326 4917.

We require guests to wear closed toe shoes. No high heels, clogs or sandals. San Francisco is known for its hilly terrain, and we want to make sure our guests can enjoy it safely.

PLTC is not liable for theft, loss or damage of personal belongings. Please take care of all personal property while traveling with us. PLTC reserves the right to change itinerary or tours due to weather, traffic, accidents or other conditions beyond our control. Prices are subject to change without notice. Prices listed do not include a gratuity. Hotel pickup requires 24 hr advanced notice and may require earlier departure time. PLTC reserves the right to deviate from the route of service in the event of marches, parades, construction, street fairs, traffic. At our discretion, we may refuse service to anyone whose behavior is offensive or a nuisance to other passengers or if that person is a risk to his or her safety or the safety of other passengers. Alternate/backup vehicle may be used in case of breakdown or in road conditions which deem it necessary for safety. In the event an alternate vehicle is used, no refunds are provided for it’s use.

No Mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.